The Value of Operator Competency project is a Water Research Australia member-funded initiative to communicate the value and benefits of an appropriately trained and competent frontline operator workforce. The ability of a frontline operator to capably and competently manage water quality safety risks is extremely important to public health and safety, and environmental outcomes. A frontline operator workforce without the right level of knowledge, skill and experience introduces a vulnerability to service delivery failure from human error. These failures compromise the ability of an organisation to meet customer and community expectations.
Our own expert in risk management, Dr Annette Davison, was involved in this important project.
Click here to find out about the project’s key findings and recommendations for the Australian water industry.